Refunds & Cancellation Policy
This policy applies to payments made to Techkaro Private Limited for Taxifo. Fees you pay directly to a CA firm for accounting work are governed by your engagement with that firm.
Cancelling
You can cancel at any time by writing to hello@taxifo.com. Cancellation stops the next renewal. Access continues until the end of the period you have already paid for — we do not cut off a month you have paid for.
You can export your records before access ends. Ask us and we will produce them.
When we refund
- Within 7 days of a first subscription payment, if Taxifo is not right for you, we refund it in full.
- A duplicate or wrong charge is refunded in full, always, whenever it is noticed.
- A failed payment that still left your account is refunded in full.
- If we cannot deliver the service for a sustained period through our own fault, we refund the affected period pro rata.
When we do not
- Renewals after the first period, once that period has begun — cancel before renewal instead.
- Periods you have already used.
- Accounts suspended for a serious breach of the Terms of Service.
- Fees paid to a CA firm for accounting work already carried out. Those are between you and the firm.
How to ask
Write to hello@taxifo.com with the registered phone number or email on the account and the payment reference. We acknowledge within 48 hours and decide within 7 working days, and we will tell you the reason either way.
How long the money takes
Approved refunds are issued to the original payment method — we cannot send them anywhere else. Once issued, we release the refund within 5–7 working days. Your bank or card issuer then takes its own time to post it, typically 5–10 working days, which is outside our control.
Chargebacks
If something looks wrong, please write to us first — it is almost always faster than a chargeback, and we would rather fix it than dispute it.